Shipping policy
Shipping Policy
Last Updated: 26.07.2026
Thank you for shopping with The Sendsory Box.
We know you're excited to receive your sensory goodies, and we work hard to dispatch every order as quickly and carefully as possible.
Processing Your Order
Orders are usually processed within 1–2 working days (Monday to Friday, excluding Bank Holidays).
Once your order has been packed and dispatched, you'll receive a confirmation email.
During busy periods, new product launches or seasonal holidays, processing times may occasionally be a little longer, but we'll always do our best to keep you informed.
Delivery Charges
We currently deliver within the United Kingdom.
Standard UK Delivery
£3.99
FREE Standard UK Delivery
Available on all orders over £60.00.
Delivery charges are calculated automatically at checkout.
Delivery Times
Most orders arrive within 2–5 working days after dispatch.
Please note these times are estimates only and cannot be guaranteed.
Occasionally, delays may occur due to:
- Royal Mail operational delays
- Severe weather
- Public holidays
- High seasonal demand
- Circumstances outside of our control
We appreciate your patience should this happen.
Delivery Address
Please ensure your delivery address is correct before completing your order.
Unfortunately, we cannot accept responsibility for parcels delayed, lost or delivered incorrectly due to an incorrect address being entered during checkout.
If you notice an error, please contact us as soon as possible. If your order has not yet been dispatched, we'll do our best to amend it.
Missing or Delayed Orders
If your order hasn't arrived within the expected delivery timeframe, please get in touch by emailing:
We'll happily investigate with the delivery provider and keep you updated throughout the process.
Please allow sufficient time for Royal Mail to classify a parcel as delayed before we can submit a claim or arrange a replacement where appropriate.
Damaged Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery.
Where possible, include:
- Your order number
- Photographs of the packaging
- Photographs of the damaged item(s)
This helps us resolve the issue as quickly as possible.
Incorrect Items
Whilst we take great care when packing every order, mistakes can occasionally happen.
If you receive an incorrect item, please contact us within 48 hours of delivery and we'll work with you to resolve the issue promptly.
Packaging
We carefully package every order to help ensure your items arrive safely.
Where possible, we aim to use packaging responsibly while still providing adequate protection for your products during transit.